[Freshservice] Asset Management in Freshservice: A Complete Walkthrough
- DevOps Tec
- 3月9日
- 讀畢需時 3 分鐘
Managing IT assets efficiently is critical for any organization, ensuring optimal utilization, cost control, and compliance. Freshservice, a leading IT service management (ITSM) solution, offers a robust asset management module that helps businesses track, manage, and optimize their IT assets seamlessly.
In this guide, we’ll take a deep dive into Freshservice’s asset management capabilities, covering everything from setup to best practices.
What is Asset Management in Freshservice?
Asset management in Freshservice helps IT teams track hardware, software, and other IT resources throughout their lifecycle. This ensures visibility, reduces redundancies, and improves decision-making regarding asset procurement, usage, and retirement.
Key features include:
✅ Automated Asset Discovery – Identify all IT assets within your network.
✅ Lifecycle Management – Track assets from procurement to retirement.
✅ CMDB (Configuration Management Database) – Understand asset relationships and dependencies.
✅ License & Compliance Tracking – Ensure legal and financial compliance.
✅ Custom Reports & Analytics – Gain insights into asset performance and usage.
Setting Up Asset Management in Freshservice
Step 1: Enabling Asset Management
Before you start, make sure the Asset Management module is enabled in your Freshservice settings. Navigate to Admin → Asset Management and activate the feature if it isn’t already.
Step 2: Discovering & Adding Assets
Freshservice provides multiple ways to add assets:
• Automated Discovery Tools – Use Freshservice’s Discovery Agent or Probe to scan and import network assets.
• Manual Entry – Add assets individually through the Asset Management tab.
• Bulk Import – Upload CSV files for quick asset entry.
• API Integration – Sync with third-party tools like SCCM, AWS, and JAMF.
Step 3: Categorizing Assets
Organizing assets effectively is key to streamlined management. Freshservice categorizes assets into:
• Hardware (Laptops, Desktops, Servers, Printers, etc.)
• Software (Applications, Licenses, Subscriptions)
• Network Devices (Routers, Switches, Firewalls)
• Other IT Assets (Peripherals, Mobile Devices, etc.)
Each asset can be tagged with ownership details, purchase date, warranty, and depreciation values.
Step 4: Tracking Asset Lifecycle
Freshservice allows IT teams to track assets across different stages:
1. In Stock – Newly purchased and unassigned.
2. In Use – Assigned to employees or departments.
3. Under Maintenance – Undergoing repairs or updates.
4. Retired – End-of-life or disposed assets.
Setting up automated workflows ensures that assets move smoothly through these lifecycle stages.
Step 5: License & Compliance Management
Freshservice helps organizations stay compliant by:
• Tracking software licenses and renewal dates.
• Monitoring unauthorized software installations.
• Alerting IT admins about expiring licenses.
Step 6: Generating Reports & Insights
Use Freshservice Analytics to generate reports on:
• Asset utilization rates
• Hardware failures and replacements
• Software license compliance
• Asset depreciation trends
These insights help IT teams optimize costs and improve asset procurement strategies.
Best Practices for Asset Management in Freshservice
✔ Automate Discovery & Updates – Reduce manual entry errors by using Freshservice’s discovery tools.
✔ Set Up Alerts & Notifications – Get notified about expiring warranties, contracts, or low stock levels.
✔ Define Clear Ownership – Assign assets to users or departments for accountability.
✔ Regularly Audit & Update Asset Records – Ensure data accuracy with periodic audits.
✔ Integrate with ITSM Workflows – Connect asset management with incident, problem, and change management processes.
Final Thoughts
Freshservice’s asset management module provides IT teams with complete visibility into their asset inventory, ensuring efficiency, compliance, and cost optimization. By leveraging automation, lifecycle tracking, and analytics, businesses can make data-driven decisions about their IT assets.
If you’re looking to improve your asset management process, Freshservice is a powerful solution to consider. Start exploring its features today!
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